Terms and conditions

The following General Conditions of Contract govern the terms and conditions of rental of the products (the “Products”) offered by Venice Rent (the “Professional”)
The rental of the Products are reserved only to adult customers who qualify as “consumers” under the Consumer Code (the “Customers” and, jointly with the Professional, the “Parties”);
by signing these General Conditions, the Customer declares to have received all necessary pre-contractual information;
the signing of these General Conditions entails the simultaneous completion between the Professional and the Customer of a valid and binding contract for all legal purposes concerning the rental of all the Products chosen by the Customer and specifically indicated in the written order, as well as of any further shipping services;
the right of withdrawal is recognized for all customers in the terms indicated below;
a copy of the stipulated contract is delivered to the Customer together with the invoice via E-mail;
with reference to the rented Products, although not governed by these General Conditions, please refer respectively to the applicable leasing provisions of the Civil Code;
following acceptance, these General Conditions will be sent to the Customer by e-mail in PDF format.

The Professional expressly declares that the images of all the Products on the website www.venice-rent.com must be considered published for merely illustrative purposes.
The Professional guarantees however that the characteristics of the Products themselves – unless modifications are made by the manufacturer (which will in any case be promptly communicated to the Customer before the order is shipped) are those indicated next to the image of the Product itself. The prices are all inclusive of VAT and do not include shipping costs. For more details on shipping costs, see the following paragraph. In addition to what is indicated in the order form, Venice Rent will not charge other costs and / or expenses charged to the Customer.

The rented Products are set up for shipment in a “Venice Rent” packaging by the date indicated when placing the order.
Venice Rent tends to ship within 48 hours after placing the order, compatibly with the operations of the logistics operator and excluding holidays and pre-holidays.
The delivery times guaranteed by the carriers and the shipping costs are expressly indicated in the rental order. The rates of the carriers vary according to the place and timing of shipment, as well as according to the weight and volume of the Products.

The Customer can pay the purchase price for the rental of the Products by credit card Visa, Mastercard, PAYPAL. Venice Rent reserves the right to request compensation for the full price of the products in the event of theft or irreparable damage.

In case of withdrawal of the Customer pursuant to Legislative Decree 206/2006 (Consumer Code), the latter will be required to notify the Professional within 14 days from the conclusion of the contract, if rented, by registered letter with notice of reception.
It is understood that, in the event of withdrawal, the Professional undertakes as of now to reimburse the Customer for payments made by the latter, including delivery costs. These refunds will be paid through the same payment method used by the customer for the initial transaction.
The Products must be returned to the Professional’s office within and no later than 14 days after receiving the aforementioned notice of withdrawal. The costs of returning the Products will be borne exclusively by the Customer.
In order for the withdrawal to be considered validly exercised, the Products must be returned perfectly intact, together with the relative packaging and packaging. In the event that the above conditions are met, the Professional will refund the sums paid by the Customer without delay and in any case within 14 days from the return of the Products.

The Customer is required to keep and keep the rented Product with ordinary diligence.
Upon expiry of the term indicated in the order, the Customer undertakes to return the rented Product in the same conditions in which it was initially delivered, without prejudice to consumption and deterioration resulting from normal use.
The Product must be strictly returned to the hotelier / tour operator / tourist lessor where the rental contract was finalized or at the Professional’s premises within the term indicated in the order or subsequently extended. In the event of delay in returning the Product, the Customer will be obliged to pay the Professional a penalty of Euro 5.00 for each day of delay, without prejudice to compensation for the greater damage.
Any costs of returning the Product will be included in the cost estimate charged to the Customer.
Except as indicated in the previous art. 3, within 10 days from the return of the Product, the Professional has the duty to report to the Customer any damage and / or malfunction of the Product due to improper use, charging the Customer the related repair and / or commissioning costs. pristine.

On rental products, in the event of damage to the rented product, the Customer must compensate Venice Rent for the damage caused. Upon receipt of the rented product, Venice Rent will check the status of the product and, in the event of damage, the customer will be contacted and the methods of compensation for damage will be communicated for the correct restoration of the product.

The Products are covered by the respective manufacturer’s warranty, without prejudice to the provisions of Legislative Decree 206/2006 (Consumer Code).

Any communication addressed to the Professional must be sent to the following addresses: info@venice-rent.com.
The Customer agrees to the sending by E-mail (and / or in other electronic format) of any communication from Venice Rent.

The contract is governed by Italian law.

The Parties will submit the disputes arising from this contract or in relation to it to the conciliation attempt provided by the conciliation service of the Venice Arbitration Chamber. Declaring to have received full information on any contractual circumstance of my interest in accordance with the applicable regulatory provisions, pursuant to and for the purposes of art. 1341 et seq. cod. civ., I declare that I have read carefully and have fully fully understood the content of the articles: Art. 3 – Deposit for Rental | Art. 4 – Right of withdrawal and return obligation | Art. 5 – Rental: how to use and return the Product | Art. 6 – Guarantee | Art. 7 – Communications | Art. 9 – Applicable law | Art. 10 – Conciliation clause.